Negotiation Skills

Negotiation training program: essential skills, tips and tactics

The most effective business negotiations result in a win-win situation for each party. So how do you make sure you get your share of the action? AIM’s negotiation training program gives you the tools, techniques and tactics you need to manage successful negotiations.

Whether employing staff, purchasing equipment, hiring suppliers, asking for a pay rise or managing a difficult customer, as a business professional every day involves a series of negotiations large and small. The cumulative results of these will determine your success.

Using proven tactics, this negotiation training program teaches the skills required for achieving positive results through negotiation from planning and managing through to closing the deal. It is ideal for anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.

How this negotiation training program benefits you and your organisation:

• Develop a comprehensive negotiation planning process
• Manage the negotiation process
• Analyse negotiation tactics
• Select and use the negotiation tactic appropriate to the situation
• Practise negotiation techniques to develop and refine your skills
• Evaluate and improve the negotiation process

Gain practical skills and knowledge:

• Negotiation styles
• The key negotiation phases: preparation, opening, exploring interests and options, closing, implementation and possible review
• Negotiation practice

Enrol today

For full details including dates, pricing and registration, select the location that suits you best in Sydney or Canberra.