Building Client Relationships

Effective client relationship training

While growing revenue from your existing clients can be much more profitable than chasing new ones, client relationship training is often overlooked in preference for new business development.

If you’re an account manager, sales professional, post sales and technical support or in any client facing role, this proven program will help you build sales, retain business and increase referrals through effective one-on-one relationships with clients.

How this client relationship training benefits you and your organisation:

• Initiate interpersonal communication with clients
• Establish client relationship management strategies
• Maintain and improve ongoing relationships with clients
• Build and maintain networks  

Gain practical skills and knowledge:

• Defining client relationships and the elements of good and bad relationships
• The long-term benefits of developing strong client relationships
• Methods of identifying the status of a client/supplier relationship
• Defining client satisfaction, loyalty and determining its value and benefits
• Identifying key loyalty drivers and setting loyalty objectives
• Identifying needs through appropriate questioning techniques and tools
• Overcoming procrastination, time wasting and perfectionism
• Building confidence and trust

Enrol today

For full details including dates, pricing and registration, select the location that suits you best in Sydney or Canberra.