Manage Customer Service

A customer service program for a transparent world

With online reviews, ratings, comparisons, forums, candid social networking discussions and 24/7 media, businesses have nowhere to hide. AIM’s customer service program can help you create and maintain a customer service culture.

If you’re responsible for ensuring that customers, internal and external, receive consistent, outstanding service, you simply cannot afford to drop the ball in today’s transparent and competitive landscape.

This program provides the essential, practical tools to define, plan, implement and monitor customer service strategies that complement your organisation’s business plan and will impact on your bottom line.

How this customer service program benefits you and your organisation:

• Plan to meet internal and external customer requirements
• Deliver quality products and services
• Monitor, review and adjust quality of customer service

Gain practical skills and knowledge:

• Knowing your customers
• Identifying and planning to meet customer needs and expectations
• Integration of customer service with the organisation’s strategic plans and operations
• Marketing service quality
• Customer service standards
• Reviewing and managing customer service

Enrol today

For full details including dates, pricing and registration, select the location that suits you best in Sydney or Canberra.